Clear answers to help you ride smarter, safer, and greener with EFS.
Simply download the EFS app, locate the nearest available bike, and unlock it with one tap. You can start riding within seconds.
EFS supports multiple payment options including credit/debit cards, digital wallets, and NFC/QR-based payments for your convenience.
Bikes should be parked at designated EFS stations or approved public bike racks shown in the app. Improper parking may lead to additional charges.
Rental fees are time-based and displayed clearly in the app before you start your ride. Discounts and passes are also available for frequent riders.
If you encounter any issue, use the “Report a Problem” feature in the app or contact our 24/7 support team. You can safely end your ride and switch to another bike nearby.
Yes. Refunds or ride credits are applied automatically if the ride ends within the app’s grace period. Check your EFS app for details.
All bikes are regularly inspected and maintained. We also recommend wearing helmets and following local traffic rules for a safe ride.
EFS uses encrypted technology and secure payment gateways to protect your personal data. You can also enable two-factor authentication for added security.
We’ve collected the most common topics to make your ride easier from how to start a trip to payment, parking, and partner opportunities.
Find quick answers here or reach out to our 24/7 support team if you need more help.